Return and Refund Policy for STEPEEZ.COM

At STEPEEZ.COM, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple return and refund process to make your shopping experience as easy and hassle-free as possible.

1. Return Policy

We accept returns within seven days of receiving your order. If you are not satisfied with your purchase, please follow the steps below to initiate a return:

  • Eligibility: To be eligible for a return, the following conditions must be met:

    • The product must be unused, unworn, and in its original condition (including packaging, tags, and labels).
    • Footwear should not show any signs of wear, dirt, or damage.
    • The product must be returned within seven days from the date of delivery.

  • Non-returnable Items: For health and hygiene reasons, certain items such as slightly used items or dirty, if any] cannot be returned or exchanged.

  • How to Return: To initiate a return, please contact our customer service team at [info@stepeez.com] with your order number and reason for return. Our team will provide you with instructions and a return authorization number, along with a prepaid return shipping label (if applicable).

2. Refund Policy

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be issued to your original method of payment. Please note:

  • Refund Processing Time: Refunds may take up to seven days to be processed after we receive your return. Your bank or payment provider may take additional time to reflect the refund in your account.

  • Refund Amount: We will refund the total amount of your purchase minus any shipping fees. Original shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong item, damaged item).

  • Partial Refunds: In some cases, we may issue partial refunds for items that are returned with visible signs of use or damage.

3. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process above and place a new order for the replacement item. Please note that exchanges are subject to stock availability.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Contact Email] or [Contact Number] with your order number and details of the issue. We will assist you in arranging a return for a full refund or replacement at no extra cost.

  • Damaged Items: We request that you report any damages within seven days of receiving your order. Any items that are returned damaged due to customer misuse or neglect may not be eligible for a refund or exchange.

5. Return Shipping Fees

  • Return Shipping: If you are returning an item for reasons other than a defect or mistake on our part (e.g., change of mind), you will be responsible for the cost of return shipping.

  • Free Return Shipping: If the return is due to a mistake on our part (e.g., wrong size, color, or damaged product), we will cover the return shipping cost.

6. How to Contact Us

If you have any questions or need assistance with returns, exchanges, or refunds, please reach out to our customer service team at:

Email: info@stepeez.com

Thank you for shopping at STEPEEZ.COM! We are committed to ensuring your complete satisfaction and will work to resolve any issues promptly and fairly.